COVID-19 Update
Mitre Peak Cruise’s highest priority is the safety and wellbeing of our customers, staff, suppliers, and community. The Covid-19 situation is ever-changing, and we are guided by our national authorities, including The Ministry of Health, to ensure that we provide the safest means of operating within the traffic light system.
Our Covid-19 customer requirements under the Traffic Light system:
What to expect at Red:
- Mandatory wearing of face coverings when inside our premises and onboard our vessels. You do not need to wear a face mask outdoors.
What to expect at Orange:
- Mandatory wearing of face coverings when inside our premises and onboard our vessels. You do not need to wear a face mask outdoors.
What to expect at Green:
- There are no restrictions.
Our COVID-19 operating procedures ensure:
- Mandatory use of face masks on board vessels.
- Hand sanitiser is readily available at the check-in desk an on-board vessels.
- We ensure scheduled cleaning and sanitization is carried out between cruises and at the end of the day. This will be in place at the check-in desk and office also.
- Signage is in place requesting to hand sanitise before doing so. Crew members will ensure the tea and coffee station will be cleaned regularly.
- One time use drinking vessels will be in use. Customer can serve themselves tea and coffee.
- QR codes for contact tracing scanning are available at the desk and featured throughout our vessels. If a customer does not have the contact tracing app, a staff member can fill out the Contact Tracing Register on behalf of the customer so details can be kept safely.
- Signage is displayed at the desk and throughout our vessels relaying mandatory requirements and information encouraging our company protocol.
- One time use Paper boarding passes will be given out to passengers and discarded after every cruise.
- Reduced capacity is in place to allow for social distancing.
- All ground crew/boat hosts/skippers are required to wear face coverings at all times.
Further Initiatives include:
- We have displayed signage to remind customers and staff of the vigilance around thorough hand washing (20 seconds min).
- Regular staff training to ensure they are up-to-date with our guidelines.
- We have hand sanitizer available on our vessels and check in desk.
- Asking any staff or customers who are feeling unwell to please stay at home and seek medical advice via Healthline or their GP.
- We have implemented a cancellation fee free policy for any customers who are unable to travel with us if they are feeling unwell.
Our Covid-19 Conditions & Cancellation Policy
If you cannot travel because you are directly impacted by Covid-19 you will be offered the option to reschedule your booking or receive a full refund.
If we are required to move alert levels and reduce capacity or stop operating, you will be contacted by our team to organize a reschedule or refund.