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COVID-19 UPDATE

COVID-19 Update

Mitre Peak Cruise’s highest priority is the safety and wellbeing of our customers, staff, suppliers, and community. The Covid-19 situation is ever-changing, and we are guided by our national authorities, including The Ministry of Health, to ensure that we provide the safest means of operating within the traffic light system.

Our Covid-19 customer requirements under the Traffic Light system:

What to expect at Red:

  • Mandatory wearing of face coverings when inside our premises and onboard our vessels. You do not need to wear a face mask outdoors.

What to expect at Orange:

  • Mandatory wearing of face coverings when inside our premises and onboard our vessels. You do not need to wear a face mask outdoors.

What to expect at Green:

  • There are no restrictions.

Our COVID-19 operating procedures ensure:

  • Mandatory use of face masks on board vessels.
  • Hand sanitiser is readily available at the check-in desk an on-board vessels.
  • We ensure scheduled cleaning and sanitization is carried out between cruises and at the end of the day. This will be in place at the check-in desk and office also.
  • Signage is in place requesting to hand sanitise before doing so. Crew members will ensure the tea and coffee station will be cleaned regularly.
  • One time use drinking vessels will be in use. Customer can serve themselves tea and coffee.
  • QR codes for contact tracing scanning are available at the desk and featured throughout our vessels. If a customer does not have the contact tracing app, a staff member can fill out the Contact Tracing Register on behalf of the customer so details can be kept safely.
  • Signage is displayed at the desk and throughout our vessels relaying mandatory requirements and information encouraging our company protocol.
  • One time use Paper boarding passes will be given out to passengers and discarded after every cruise.
  • Reduced capacity is in place to allow for social distancing.
  • All ground crew/boat hosts/skippers are required to wear face coverings at all times.

Further Initiatives include:

  • We have displayed signage to remind customers and staff of the vigilance around thorough hand washing (20 seconds min).
  • Regular staff training to ensure they are up-to-date with our guidelines.
  • We have hand sanitizer available on our vessels and check in desk.
  • Asking any staff or customers who are feeling unwell to please stay at home and seek medical advice via Healthline or their GP.
  • We have implemented a cancellation fee free policy for any customers who are unable to travel with us if they are feeling unwell.

Our Covid-19 Conditions & Cancellation Policy

If you cannot travel because you are directly impacted by Covid-19 you will be offered the option to reschedule your booking or receive a full refund.

If we are required to move alert levels and reduce capacity or stop operating, you will be contacted by our team to organize a reschedule or refund.